Delivery Information

We aim to deliver your products as quickly, safely and efficiently as possible. Below you'll find a full overview of our delivery process, options, pricing and terms. If you have any questions or a time-sensitive order, our team is always happy to help — just give us a call on 01902 712286.

---

📦 Standard Delivery

• Free delivery on all orders over £100 + VAT within UK mainland.

• For orders under £100 + VAT, a standard shipping fee will apply at checkout.

• Orders are typically delivered within 2–5 working days after receipt of cleared payment.

We use Parcelforce and FedEx as our main carriers, though this may vary based on location or size of your order.

---

⚠️ Important Notes on Delivery

• Orders placed after 12 midday (Monday–Friday) are usually dispatched the next working day.

• If you require urgent dispatch or Saturday delivery, please call us before placing your order.

• Do not schedule contractors or start work until goods have arrived and been checked — we cannot be held responsible for project delays due to late or damaged deliveries.

---

🚚 Next Day & Timed Delivery Options

We offer express shipping for orders needing a quicker turnaround:

*Pricing depends on order contents and size. For mixed/tinted paint or specialist coatings, next-day delivery may cost more due to courier restrictions.

Please contact us if your order is time-sensitive — we’ll confirm what options are available based on your products and location.

---

📍 Delivery Outside UK Mainland

For locations such as:

• Northern Ireland

• Isle of Man

• Channel Islands

• Republic of Ireland

• Scottish Highlands or Islands

Additional courier surcharges may apply. These are not always visible at checkout, so we may contact you after your order is placed to confirm the final shipping charge.

---

🛠️ Specialist Products & Pallet Deliveries

Some coatings are made to order, particularly from premium brands like Sigma/PPG. These orders:

• May have longer lead times

• May carry a £150 + VAT delivery charge

• Could require pallet delivery — a separate charge may apply

If your order requires palletisation, we’ll contact you after checkout to confirm delivery costs. You're also welcome to contact us first for a delivery quote before placing the order.

---

📦 Stock & Availability

We hold a large amount of stock ready for immediate dispatch, but:

• Some products may need to be ordered in from manufacturers

• Specialist items may be tinted or made to order, causing additional lead time

• We’ll always aim to part-deliver where possible to avoid unnecessary delays

If you’re on a strict deadline, please get in touch before ordering so we can advise on delivery timeframes.

---

🚫 Delivery Liability

While we work hard to ensure your order arrives safely and on time, we use third-party carriers and cannot be held liable for:

• Delays in transit

• Lost shipments

• Goods damaged in delivery

If your order is damaged or delayed, please let us know as soon as possible. We are not always informed automatically by the courier, so your input is essential.

We will work with you to resolve any issues — whether that means replacing items or chasing the carrier.

Note: Address changes after dispatch may incur additional charges, so please double-check your delivery details at checkout.

---

🧾 Payments & Order Processing

Orders are only processed once full cleared payment has been received.

You will receive email updates at each stage of the process:

• Pending – order received

• Processing – being picked, packed or manufactured

• Dispatched – on the way with the carrier

• Back order / Part dispatched – if stock is split or delayed

---

Need Help?

If you're unsure about shipping costs, timelines, or need your order by a specific date, we strongly recommend giving us a quick call before placing your order:
📞 01902 712286
📧 info@andrewscoatings.co.uk

We're here to help make sure you get the right product, in the right place, at the right time.