FAQ's

What is your returns and refund policy?

You may return eligible goods in their original condition within 7 days of delivery. Returns are subject to:

  • Prior approval and a returns reference number

  • A handling charge of 15% to 50%, depending on the product and supplier

  • Goods must be unopened, unused and in saleable condition

  • Original delivery costs are non-refundable

  • Returns are at your own cost - we recommend using a tracked, insured service

To start a return, please email: info@andrewscoatings.co.uk with your order number and reason for return.
Refunds are processed within 3–5 working days once the item is received and inspected.

Please note: Custom-tinted paints, aerosols, or bespoke products are non-returnable unless faulty.

🚚 2. How long does delivery take?

Depending on UK stock, our standard delivery is 1–3 working days for UK mainland addresses. Orders placed before 1pm typically ship same day. If stock is low or delayed, one of our advisors will be in touch. 
For larger or palletised orders, allow up to 5 working days.

🎨 3. Can I return custom-tinted paint?

Custom-mixed and tinted paints are made to order and non-returnable, unless there's a fault or we've made an error.
We strongly recommend confirming your colour choice before ordering.

📦 4. What happens if my order arrives damaged?

If your item is damaged in transit, please contact us within 48 hours with photos of the damage and your order number.
We’ll arrange a replacement or refund as appropriate - no hassle.

🧽 5. Do I need to prime before painting?

It depends on the surface and product. Many of our coatings are direct-to-surface but some materials (like new concrete or bare metal) may need a primer. 

It will also depend on the surface condition and if you're painting over an existing coating or going direct to surface. Check the Technical Data Sheet (TDS) on each product page, or contact our technical team for advice @ info@andrewscoatings.co.uk or call us on 01902 429190. 

💳 6. What payment methods do you accept?

We accept:

  • All major credit/debit cards

  • PayPal

  • Klarna (Buy Now, Pay Later)

  • Google Pay / Apple Pay

🖌️ 7. How do I know which product is right for my project?

We’ve carefully categorised our products so you can easily find the right coating based on surface type, project use, or area of application - like floors, metal, kitchens, or outdoors.

Some products do cross over between categories (for example, a floor paint that also works on metal) but rest assured - we’ve placed them where they’re most commonly used.

Still unsure? Just drop us a message - we’re happy to help you choose the best fit for your specific project.

🌍 8. Do you ship internationally?

Yes we can ship anywhere in the world. For international trade or wholesale orders, please contact: info@andrewscoatings.co.uk

🧾 9. Can I request a VAT invoice?

Yes - VAT invoices are included automatically in your order confirmation email. If you need a re-send, just let us know.

📞 10. How do I contact you?